Refunds & Returns Policy

Order Cancellation
You may cancel your order anytime before it is shipped. If you’ve already completed payment and need to modify or cancel your order, please reach out to us within 12 hours of placing it. After this window, the order may already be processed for shipment.

Refund Policy
Your satisfaction is our top priority at EleganceWares.com. We want you to shop with complete confidence, which is why we offer a 100% satisfaction guarantee.

When you shop with us, you’re covered by the following:

• Full refund if your order does not arrive

• Full refund if your order does not arrive within the guaranteed delivery timeframe (45 business days, excluding 1–3 days processing)

• Full or partial refund if the item you receive is not as described

Please note: Full refunds are not applicable if:

• The item didn’t arrive due to circumstances within your control (e.g., incorrect shipping information)

• The item didn’t arrive due to exceptional external factors (e.g., customs delays, natural disasters)

Money-Back Guarantee
All of our products come with a 30-day money-back guarantee. If you’re not happy with your purchase, simply contact us via the Contact Us page or email support@elegancewares.com, and we’ll issue a refund for the product price—no hassle.

Easy Returns
We also offer a 30-day return policy on all items. If you’re unsatisfied for any reason, you can return the item for a replacement or refund. No questions asked!

Just note that the return shipping cost is your responsibility unless otherwise specified. Please contact us first for return authorization and instructions—we’ll walk you through the process and provide the best solution for your situation.

Important: Please do not return any items without contacting us first. Unauthorized returns may not be processed.